If you own a Roca Sifter, your CSV batch exports in Scan & Identify should include Set Name and TCGplayer Id. There can be a short delay between device registration and these new columns being added to the export.
If the CSV is still missing these columns, try the following tips.
Try changing web browsers
Google Chrome is a known successful browser. Others may works, but have not been confirmed with consistency.
Disable ad blockers
Ad blockers are known to block the system from enabling some flags. Disabling ad blockers on www.tcgplayer.com and www.store.tcgplayer.com.
Navigate to Manage Roca Devices
Navigating to Manage Roca Devices on the left navigation panel forces a new attempt to update your account. If you've disable ad blockers and are still missing columns in the csv, this can help to complete the update process.
Contact Support
If you're still experiencing issues, Contact Support.
When you reach out, please provide the following details:
- The web browser you're using to access Scan & Identify
- Whether ad blockers have been disabled for the recommended sites
- Your TCGplayer seller account email