Roca Sifter Return Policy

Returns and cancellations

What is your return policy?

At Roca Robotics, we want your shopping experience to be as rewarding and productive as possible. However, we recognize that not all purchases work out for one reason or another. We therefore try to make the free return process as simple as possible.

You are entitled to request a free return for your Roca Sifter within 30 days from the day the product is delivered to you. Please note that refunds are only issued if the box is unopened and the product has not been used.

When making a return, you must take reasonable care of the product and send it to Roca Robotics within 30 days of the notice of withdrawal. You are not responsible for return shipping costs. However, you will be liable for loss or damage to the product if you do not take reasonable care of it. If you do not return the products to Roca Robotics within 30 days, Roca Robotics will be entitled to charge reasonable costs and expenses required to recover the goods.

To ensure a smooth, trouble-free return, we recommend you use the following procedure:

• Contact Roca Customer Support to obtain a Returned Merchandise Authorization (RMA). You will need to provide order number, date of purchase, and reason for return.
• Once you have received an RMA, Customer Support will also give you easy instructions and a return label. If you choose to attempt to return the Product and use another method other than obtaining a RMA, we reserve the right to deduct any costs incurred as a result of, among other events, damage to the Product through shipping or costs of physically recovering the Product.

Please keep in mind:

• Wherever possible, returns should be sent in their original packaging.
• We are not able to give product exchanges

Can I cancel my order?

If you preorder, you will be able to cancel before fulfillment begins in the Fall.

After an order is placed, it is sent immediately to our fulfilment warehouse for shipment and cannot be cancelled. However, once you receive your order, you may certainly return items as needed. After all, we want you to be happy with your purchase and return again and again.

How do I request a refund?

To obtain a refund for physical product(s) purchased online, please contact a Customer Support agent for help. Support plans may be eligible for a partial refund.

When will my credit appear on my credit card?

Once the return is received, please allow 5-7 business days for the credit to appear on your account. Credit will be issued via the credit card used for your original purchase only.