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Using the Roca Support Desk

  • Updated

 

Overview:

The best way to get help with your Roca Sorter, is to submit a ticket to our support team via the Roca Support Desk

 

Signing In for the First Time:

If you have never signed in to the support desk, please follow these steps to do so.

Steps:

  • Select the "Sign in" button in the top right corner of the webpage.

  • Select the "Sign up" button to create your support desk account

    • Otherwise, select the "Get a password" button if you have already emailed us for support in the past.

 

Submitting a Ticket:

Follow these steps to submit a ticket and ensure the fastest response time with a support agent. 

Steps:

  • Select the "Help with my Roca Sorter" button from the home page.

  • Select the option best for you:
    • Report an Error
      • My Roca has given me an error screen, and/ or I cannot sort right now.
    • I Need to Order Parts
    • Sift/ Sort Request
      • I would like to add an existing sort/ sift to my Roca, or provide feedback for a new sort/ sift. 
    • Feature Request
      • I would like to add an existing feature to my Roca, or provide feedback for a new feature or game.